Category: Insight

Zero Waste Week: Tackling Waste as a Collective

September 2024, by Blessing Olaoye

Today marks the end of this year’s Zero Waste Week. So, what exactly is Zero Waste Week? Zero Waste Week serves the purpose of reminding us of our responsibility to reduce day-to-day waste. As we become more aware of the impact waste has on our planet, the week highlights the importance of minimising waste. It encourages us all to shift towards a more sustainable way of living.

It’s very easy to assume that reducing waste lies only with one group; however, this is not true. It requires a collective effort from individuals and businesses. Businesses can play a vital role in advancing the zero-waste movement. Some businesses are key players in producing and distributing goods, and they have the power to influence their consumers to be more mindful of their consumption.

At MM-Eye, we’ve seen firsthand through our Say Do Sustainability Study (SDSS) that consumers are increasingly looking to businesses to lead by example in sustainability efforts. They expect brands to offer eco-friendly products and demonstrate a commitment to sustainable practices throughout their operations, including waste reduction. This alignment with consumer values is not just beneficial for the planet—it’s important for building trust and loyalty.

There are many businesses already stepping up and implementing zero waste practices to help minimise waste within their business. Here are some of the ways businesses can work towards this:

1. Moving away from single-use packaging in favour of reusable/biodegradable alternatives.
2. Encouraging employees to engage in zero waste initiatives they can apply both at work and at home – this can be through organising workshops or training sessions on zero waste practices.
3. Engage in sustainable partnerships by choosing suppliers and partners who are also committed to sustainable practices.
4. Encourage remote work where possible, reducing the need for large office spaces and associated waste. Use virtual meeting tools to cut down on the need for business travel, reducing both waste and emissions.

Zero Waste Week is a powerful reminder that everyone, including businesses, shares the responsibility to reduce waste. For our clients, understanding the consumer perspective on sustainability is important for staying relevant and competitive. Our SDSS data highlights that consumers are paying attention to businesses’ sustainability claims and scrutinising the actions taken to back those claims.

Aligning your business practices with your consumers’ values can build stronger, more loyal relationships and contribute positively to the environment. At MM-Eye, we help businesses understand these consumer expectations and translate them into actionable strategies. Our insights from the SDSS can guide your efforts to adopt zero-waste practices that resonate with your consumers and support long-term business success.

If you’re interested in learning more about how MM-Eye can help you align your sustainability strategies with consumer expectations, contact us today at info@mm-eye.com or use the form below to book a consultation.

MM-Eye’s Tips for a Sustainable Start to the School Year

September 2024, by Katie Brown

At MM-Eye, our commitment to sustainability extends beyond our professional work—it’s a core part of our culture and values. We believe that making responsible, eco-friendly choices isn’t just for businesses; it’s something that can be embraced in every aspect of life, including how we prepare for a new school year. As a team deeply involved in understanding consumer behaviours and their impact on the environment, we’re always looking for ways to promote sustainable practices in everyday life.

We have a unique opportunity to influence the next generation by teaching them the importance of environmental responsibility. That’s why we’re sharing this guide to help families make eco-conscious choices as they gear up for the new school year. It’s not just about buying green products; it’s about instilling values that align with a more sustainable future.

As summer draws to a close and the excitement of a new school year builds, more of us are becoming aware of the impact our choices have on the environment. If you’re a parent or student keen to make a difference, why not start the school year with a green twist? Here’s a handy guide filled with sustainable ideas to help you go back to school in an eco-friendly way.

Green School Supplies

The start of the school year often means buying new supplies, but it doesn’t have to cost the earth:

• Recycle and Reuse: Before you dash to the shops, take stock of last year’s supplies. If last year’s folders, notebooks, and pens are still in decent condition, reuse them. You can always jazz them up with some new stickers to give them a fresh feel.
• Eco-Friendly Stationery: When it’s time to buy new, go for items made from recycled or sustainable materials. Think recycled paper notebooks, bamboo pens, or pencils crafted from sustainable wood.

Sustainable Backpacks and Lunch Gear

Get your school gear sorted with eco-friendly choices:

• Eco-Conscious Backpacks: Look out for backpacks made from recycled materials or natural fibres like organic cotton or hemp.
• Reusable Lunch Containers: Ditch the single-use plastic bags in favour of reusable silicone snack bags or stainless-steel containers. They’re sturdy, dishwasher-safe, and help reduce plastic waste.
• Eco-Friendly Water Bottles: A stainless steel or BPA-free reusable water bottle is a sound investment. Not only do they keep drinks cold, but they also help cut down on single-use plastic.

Clothing: Opt for Sustainable Fashion

Kids grow fast, and new clothes are a must, but they don’t have to be harmful to the environment:

• Buy Second-Hand: Charity shops and online platforms are gold mines for gently used clothing at a fraction of the price. It’s an eco-friendly way to update wardrobes without feeding the fast fashion machine.
• Organic and Fair-Trade Brands: If you’re buying new, opt for clothing made from organic cotton, hemp, or bamboo. These materials use less water and fewer chemicals. Check for Fair Trade certifications to ensure your purchases are ethically made.
• School Uniform Sales: Keep an eye out for uniform sales organised by your school. Many parents donate outgrown uniforms, and when there’s enough, the school might hold a sale. If your school’s PTA hasn’t started this yet, why not suggest it?

Eco-Friendly Transport

How you get to school can also make a big difference:

• Walk or Bike to School: If you’re close enough, walking or biking is a great way to get some exercise and cut down on your carbon footprint.
• Carshare: If walking or biking isn’t an option, consider carsharing with other parents. Fewer cars on the road means fewer emissions.
• Use Public Transport: For older kids, using public transport is a brilliant way to reduce traffic and pollution.

Helping Our Clients Set the Tone For A Sustainable School Year

Kicking off the school year with an eco-friendly approach is a fantastic way to make a positive impact. By making small, sustainable choices, you’re not only helping the planet but also teaching your children the importance of environmental responsibility. Give these tips a go and set the tone for a green and mindful school year ahead!

At MM-Eye, we’re dedicated to helping our clients understand the values and behaviours driving today’s consumers, especially when it comes to sustainability. We know that these small, everyday decisions collectively make a big impact. If you’re interested in learning more about how our insights can help align your brand with consumer expectations, contact us at info@mm-eye.com or use the form below to book a consultation.

Why Consumer-Based Sustainability Metrics Matter More Than Ever

August 2024, by MM-Eye

No matter what business you’re in or how far along you are in your sustainability journey, focusing solely on science-based metrics isn’t enough. To truly connect with the new generation of values-driven consumers, you need to understand how your sustainability efforts are perceived by the people who matter most—your customers. This is where consumer-based metrics come into play.

The Importance of Consumer-Based Metrics

Science-based metrics are fundamental for ensuring that your sustainability initiatives are grounded in environmental reality, but they only tell part of the story. Consumers today are more informed and discerning than ever. They expect brands to make sustainability promises and deliver on them in a transparent and authentic way. This expectation creates an essential need for consumer-based metrics, which measure how well your sustainability actions align with consumer perceptions and values.

At MM-Eye, we’ve developed the Say Do Sustainability Study (SDSS) Index to do just that. Our SDSS Index is all about understanding brands from the consumer’s perspective. It surpasses traditional measures to evaluate how consumers perceive your brand’s sustainability efforts, how much they trust those efforts, and whether they believe your brand is genuinely committed to making a positive impact.

The SDSS Index includes two key components: the Say Do Gap Index and the Positive Action Index. The Say Do Gap Index measures the alignment between what brands say about their sustainability efforts and what they actually do. The Positive Action Index evaluates how proactive a brand is in addressing environmental and social issues based on consumer perceptions. Together, these indexes provide a comprehensive picture of how well a brand’s sustainability actions resonate with its audience.

The Dangers of Green Hushing: The Other Side of the Same Coin

While consumer-based metrics are essential for measuring how well your sustainability efforts align with customer expectations, they also highlight under-communication risks—known as green hushing. Green hushing occurs when brands, out of fear of backlash or scrutiny, choose to underplay or even hide their sustainability efforts. Though this may seem like a way to avoid criticism, it can be a major pitfall, especially in the eyes of consumers.

Consumers today aren’t just looking for brands that say they’re sustainable; they’re looking for transparency and authenticity. They want to see that a brand’s actions match its words, and they’re increasingly using this as a criterion for their purchasing decisions. Under-communicating your sustainability initiatives means you miss out on building trust and loyalty with your consumers. Worse, you risk being perceived as indifferent or untrustworthy, particularly if competitors are more open and proactive.

Green hushing and consumer-based metrics are two sides of the same coin. Both revolve around the issue of transparency and communication. Where consumer-based metrics can show how well you’re meeting consumer expectations, green-hushing creates the risks of failing to communicate your sustainability efforts effectively.

What This Means for Our Clients

Understanding and leveraging consumer-based sustainability metrics will help our clients stay competitive. The MM-Eye SDSS Index can give you deep insights into how your brand’s sustainability efforts are perceived by your target audience. This knowledge empowers you to align your strategies with consumer expectations, ensuring that your sustainability message is both clear and compelling.

Our SDSS Index helps you identify where you’re excelling and where there’s room for improvement. It provides actionable insights that allow you to fine-tune your sustainability initiatives and communication strategies to build stronger connections with your audience, enhance brand loyalty, and ultimately drive business success.

Introducing the Next Wave of SDSS

As we move into Q3/4, MM-Eye is planning the next wave of our Say Do Sustainability Study. This upcoming phase will refine and expand our consumer-based metrics, providing even deeper insights into how well brands are meeting the sustainability challenge from the consumer’s point of view.

We invite you to join us for a discussion on consumer-based metrics. Participating in the next wave of SDSS will help you better understand your brand’s position in the marketplace and discover new opportunities to improve your sustainability performance.

It’s not enough to rely solely on science-based metrics anymore you also need to understand how your efforts are perceived by consumers and communicate them effectively to avoid the pitfalls of green hushing.

The MM-Eye SDSS Index offers a powerful tool for aligning your sustainability strategy with consumer expectations, helping you build a responsible and trusted brand.

If you’re interested in learning more about our Say Do Sustainability Study and how it can benefit your business, contact us today at info@mm-eye.com or use the form below to book a consultation.

The Future of Insight & Research: Embracing Innovation At MM-Eye

August 2024, by MM-Eye

With the rapid advancements in technology across various sectors, it would be remiss of us here at MM-Eye not to consider the future of our own industry. At MM-Eye, we dedicate significant time to talking to suppliers and clients to understand how new innovations can enhance the value we provide. To stay ahead of the curve, we ensure that our methods remain cutting-edge, effective, and aligned with the needs of businesses and consumers alike. Here are some of the key innovations shaping the future of research and insights.

1. Virtual Reality Focus Groups

One of the most exciting research developments is using virtual reality (VR) to conduct focus groups. Traditional focus groups, while valuable, can sometimes be limited by physical location and participant availability. VR overcomes these barriers by allowing participants from around the globe to engage in a shared, immersive environment, providing a more dynamic and interactive experience. This innovation enhances participant engagement and enables researchers to observe and analyse behaviour in a controlled, simulated environment that closely mimics real-world settings.

For our clients, VR focus groups mean richer, more nuanced insights. The ability to simulate different scenarios, from shopping experiences to product usage, allows us to capture real-time reactions and behaviours that are more reflective of how consumers would act in the real world.

2. AI-Supported Insights

Artificial Intelligence (AI) is transforming the research industry by enabling faster and more in-depth data analysis. AI tools can process vast amounts of data at unprecedented speeds, identifying patterns, trends, and correlations that human analysts might miss. This capability is particularly valuable in sentiment analysis, where AI can analyse social media posts, customer reviews, and other textual data to gauge public opinion and identify emerging trends.

At MM-Eye, we are harnessing the power of AI to enhance the precision and depth of our insights. For our clients, this means faster turnaround times, more comprehensive analysis, and the ability to stay ahead of market trends. AI allows us to deliver accurate and predictive insights, helping our clients anticipate changes in consumer behaviour and adjust their strategies accordingly.

3. Mobile Ethnography

Another exciting innovation is mobile ethnography, which leverages smartphones to capture real-time consumer behaviour. Unlike traditional ethnographic studies, which require researchers to be physically present, mobile ethnography allows participants to document their experiences using their mobile devices. This method provides a more authentic and unobtrusive way to observe consumer behaviour, as participants can record videos, take photos, and provide commentary as they go about their daily lives.

For clients, mobile ethnography offers a window into their consumers’ everyday experiences, providing deep insights into how their products or services fit into consumers’ lives. At MM-Eye, we have recently conducted in-home mobile ethnography studies in the US and China, where we captured rich, contextual data that would have been difficult to obtain through traditional methods. These studies allowed us to observe cultural nuances and real-time decision-making processes, offering our clients a more nuanced understanding of how their products and services are used and perceived in different markets.

4. Machine Learning for Predictive Analysis

Machine learning, a subset of AI, is being increasingly used in predictive analysis to forecast future trends and behaviours based on historical data. By training algorithms on large datasets, machine learning models can accurately predict outcomes, allowing companies to make proactive, data-driven decisions.

In consumer research, machine learning can predict how a target audience might respond to a new product or marketing campaign. At MM-Eye, we integrate machine learning into our research processes to provide clients with forward-looking insights. This enables them to anticipate market shifts, optimise product offerings, and tailor marketing strategies to maximise impact.

At MM-Eye, we integrate machine learning into our research processes to deliver forward-looking insights. Our in-house data analytics team, including two Level 7 qualified AI data scientists, is equipped with advanced AI tools. This expertise allows us to develop tailored models that meet our client’s specific needs. From crafting bespoke analytics solutions to creating interactive dashboards and running complex simulations, our data team ensures clients receive actionable insights that drive informed decisions and keep them ahead of market trends.

5. Scaled Qualitative Approaches

Scaled qualitative (qual) research is an innovation that allows us to gather deep insights into consumer behaviour on a much larger scale than traditional methods. Historically, qualitative research has been known for its depth but also for its limitation in scale due to the time and resources required for data collection and analysis. However, with advancements like AI-powered coding, this barrier is being overcome, enabling qualitative insights to be gathered and analysed across vast datasets.

At MM-Eye, we leverage our proprietary ThoughtScape™ tool, which uses AI to code and analyse qualitative data at scale. This means we can process large volumes of open-ended responses, interview transcripts, and other qualitative inputs more efficiently and with greater consistency. By scaling up qualitative research, we can uncover patterns, sentiments, and consumer motivations that might otherwise go unnoticed in smaller studies.

What This Means for Our Clients

The innovations discussed above represent just a glimpse into the future of research and insights. At MM-Eye, we are committed to staying at the forefront of these developments, ensuring that our clients benefit from the most advanced and effective research methods available.

Whether you want to better understand your customers, anticipate market trends, or enhance your product offerings, MM-Eye is here to help. Our expertise in cutting-edge research techniques ensures that you have the information you need to make informed decisions and stay ahead of the competition.

The future of research and insights is bright, with technology driving significant advancements that are transforming how we gather and analyse data. At MM-Eye, we are excited about these changes and are fully committed to leveraging them to deliver the best possible outcomes for our clients.

If you’re interested in learning more about how these innovations can benefit your business, contact us today at info@mm-eye.com or use the form below to book a consultation.

Why You Should Think About A Materiality Assessment

August 2024, by MM-Eye

Conducting a materiality assessment is one of the foundational steps for companies, brands, and organisations striving to become more sustainable. This pivotal process helps identify what truly matters to your business and aligns your sustainability efforts with the expectations of consumers and stakeholders.

What is a Materiality Assessment?

A materiality assessment is a strategic tool used by organizations to identify and prioritise the environmental, social, and governance (ESG) issues that are most relevant—or “material”—to their business operations. The process involves gathering insights from a wide range of stakeholders, including customers, employees, and suppliers. Understanding which sustainability issues are most important to these groups, companies can focus their efforts on areas that will have the most significant impact, both in terms of business performance and social responsibility.

At its core, a materiality assessment is about listening. It’s about engaging with your stakeholders to understand their concerns, expectations, and values. For example, consumers may prioritise issues like reducing plastic packaging, ethical sourcing, or waste reduction, while internal stakeholders might be more focused on governance and long-term risk management. A materiality assessment assists in identifying where these priorities intersect and diverge, enabling businesses and organizations to develop a sustainability strategy that is effective and aligned with stakeholder expectations.

How Materiality Assessments Help Understand What’s Important for Consumers

Conducting a materiality assessment provides valuable insights into what truly matters to your consumers. Our own sustainability study (SDSS) shows that consumers are more informed and values-driven than ever before. They are increasingly making purchasing decisions based on a brand’s sustainability practices, and they expect transparency about how companies are addressing key issues.

A materiality assessment allows you to tailor your messaging and actions to meet your consumer base’s expectations by identifying the sustainability topics that resonate most with them. Whether it’s a commitment to reducing plastic waste, ensuring fair labour practices in your supply chain, or minimising your carbon footprint, understanding consumer priorities is fundamental to building brand loyalty and trust.

Materiality assessments can also reveal emerging trends and concerns that may not yet be on your radar. Understanding the perspective of consumers and other important stakeholders will ensure that your company stays ahead of the curve, adapting to changes in consumer sentiment and expectations before they impact your bottom line.

How MM-Eye Can Help

At MM-Eye, we specialise in conducting materiality assessments that go beyond the basics. Our model is designed to engage with both consumers and stakeholders alike, providing a holistic view of what matters most. We use our strong experience in market research to gather qualitative and quantitative data, ensuring that the insights we deliver are actionable and aligned with your strategic goals.

Our materiality assessment model is rooted in deep consumer and stakeholder understanding. We dig deeper to expose the underlying motivations and concerns that drive stakeholder behaviour. This allows us to provide you with a clear roadmap for integrating sustainability into your business strategy in a way that resonates with your audience and adds value to your brand.

Whether you’re just starting your sustainability journey or looking to refine your existing strategy, MM-Eye can help you identify the issues that matter most to your business and its stakeholders so you can make informed decisions that enhance your sustainability performance, strengthen stakeholder relationships, and drive long-term success.

If you’re ready to take the next step toward sustainability, contact us today at info@mm-eye.com or use the form below to book a consultation.

Are Universities and Professional Development Providers Ready for the Sustainability Demands of Zellenials?

August 2024, by Ettie Etela

If you read our insight blog regularly, it won’t be a surprise that sustainability is important to us. Our SDSS (Say Do Sustainability Study) has consistently shown that sustainability is at the forefront of Zellenials’ minds (Gen Z and younger Millennials). As many young people enjoy the summer before the start of a new term at university, we wanted to reflect on how important sustainability is for Zellenials in their higher education choices and further professional development.

The Active Shift in Sustainability Awareness

SDSS indicates a significant increase in sustainability awareness, primarily driven by Generation Z. The study shows that 80% of these young individuals are actively involved in sustainable practices, showing that they incorporate sustainable living into their daily routines, such as through recycling, energy conservation, and choosing eco-friendly products. Furthermore, 40% of these young adults expressed a strong desire to further enhance their environmental efforts. This shift influences all aspects of decision-making for this generation, including their approach to education and career goals.

The Importance of University Sustainability Efforts

Supporting our findings, a study by QS found that 79% of students felt it was very important for universities to reduce their environmental impact. This is a clear demonstration of the role that educational institutions play in advancing a sustainable future. As universities are often seen as leaders in innovation and progress, their commitment to sustainability can inspire and empower students to take action. Likewise, over half of the students interested in studying in the UK actively research universities’ sustainability strategies in their decision-making process. Students are no longer choosing universities based solely on academic reputation or campus facilities; they are also evaluating the institution’s commitment to sustainability.

Sustainability Over Location

The Times Higher Education survey showed that students ranked a university’s commitment to sustainability higher than its location when deciding where to apply. There is a shift in priorities among the younger generation, who are increasingly valuing environmental and social sustainability over traditional factors. This signals a broader cultural change among young people who see sustainability as integral to their identity and future.

Courses with Sustainability Content

There is also a growing demand for sustainability-focused academic content. A survey by the Higher Education Academy found that 60% of students are interested in courses that include sustainability content. Students are looking for universities that practice sustainability and also for programs that incorporate sustainable principles into their curriculum. This demand for sustainability content reflects a desire to be part of the solution and to contribute to creating a more sustainable world.

What Educators Need to Know

The focus on sustainability among Generation Z individuals is a fundamental shift in values that influences their educational and professional choices. As students prepare to return to university, the importance of sustainability in their decision-making process is clear. To stay relevant, universities and businesses are under pressure to recognise and support this shift and communicate their positive impact more effectively. Institutions and education providers need to understand how to align their strategies with the values of the younger generation, and research can help in this understanding.

Understanding The Role of Sustainability For Young Adults And Professionals

At MM-Eye, we understand sustainability’s critical role in the lives of students and future professionals. Our commitment to providing insights into sustainability trends helps educational institutions and businesses align their strategies with the values of the younger generation. Our Say Do Sustainability Study provides valuable insights into the changing priorities of the next generation, and we are dedicated to helping organisations leverage these insights to create meaningful change.

If you are interested in learning more about our Say Do Sustainability Study and how it can inform your strategies, contact us today at info@mm-eye.com or use the form below to book a consultation.

Inside MM-Eye’s Supplier Selection & Building Strong Partnerships

July 2024, by Debbie Fitzpatrick

MM-Eye Ltd has a tried-and-tested vetting process for selecting new Suppliers. Over many years, we have established a process that has ensured that we select like-minded, competent, flexible, high-quality, and dependable partners in many markets around the globe. Given our independence, we are not restricted to whom we work with, so we ensure we establish relationships with agencies that are best suited to the research project that we undertake on behalf of our end clients.

Building Strong Partnerships

We are proud of the many suppliers we have successfully vetted, and who now form part of our network. Few are well known or very large but with each we form a true partnership: we understand their competencies and they commit to deliver the highest standards in what they do: be that recruitment of large-scale quant studies, logistical management of qual or quant clinics, or project management and moderation of qualitative research.

Our Evaluation Framework

We have a framework to evaluate potential Research Suppliers based on the following criteria:

1. Competency – What is their core offering, do they specialise in a sector we are interested in i.e. Sustainability, Automotive, nonprofit? Who are their existing customers? Do they have synergy with our end client? Do their clients provide testimonials and appear satisfied with the service they received? Who are the leadership team?
2. Control – Do the senior team stay in control i.e. is the person who pitches the person with whom you work? Are they adaptable and able to respond to unforeseen issues?
3. Capacity – How large is the company? Would they be able to undertake the size of project we have designed? Do they have sufficient recruiters/interviewers or moderators?
4. Commitment – Is the supplier committed to a providing reliable and high-quality offer? Do they clearly detail their processes and approach to ensuring quality? Do they have acceptable validation and back checks in place that meet our standards when it comes to recruitment?
5. Consistency – Do they have systems that guarantee consistent high-quality recruitment, fieldwork, moderation, and data output? Do they have membership to well recognised organisations: ESOMAR, MRS, other local country representative bodies? Do they work in adherence with recognised Data Protection/GDPR guidelines?
6. Communication – How did they interpret the brief we shared? Do they respond quickly and provide a full rationale for their proposals? Are they engaged, keen to converse, put across their point of view or share their local market knowledge? How good is their spoken and written English?
7. Cost – How do they compare to other suppliers contacted who have also provided a quotation? Is their fee good value for money? Are they offering something above that of other suppliers?
8. Culture – Do their background and values align with ours? Are they B Corp accredited? Can we form strong bonds with their teams?

 Nurturing Relationships

We ensure that once selected, we foster and develop relationships with those that we work with educating them with full project briefing in person or remotely, setting up effective ways of working (with full documentation to aid the correct implementation of our requirements), continual communication at all stages of a project life cycle. Over the years, it has been rare for us to have to end a relationship with a local market supplier. Exceptions to this have been in UAE and India. Both markets are hugely challenging when it comes to overall agency competency, staff consistency, recruitment quality, adherence to deadlines and transparency. But these decisions have only ever been taken after extensive support and re-training had been undertaken, which included travelling to the local market, training, and setting up rigorous processes with the aim of improving the quality and clarity of our requirements.

 Partnership of Continuous Improvement

To further enhance our supplier relationships, we have implemented a project satisfaction questionnaire. This allows our suppliers to provide feedback on how we performed as a client and offer insights for future improvements.  We actively seek and incorporate their feedback, ensuring a true partnership dynamic. This process helps us refine our approach and demonstrates our commitment to continuous improvement and mutual growth. Our suppliers appreciate this opportunity to voice their experiences, and it’s solid it defies the collaborative spirit that drives successful project outcomes.

What This Means for Our Clients

For our clients, this meticulous vetting process translates to reliable, high-quality research outputs. Our strong supplier relationships ensure that projects are executed with precision and professionalism. Clients can trust that the agencies we partner with are committed to excellence and align with our values of transparency, reliability, and quality. Our commitment to continuous improvement and stringent quality standards means that clients receive insightful and actionable research results that drive their business decisions.

If you are interested in learning more about our supplier vetting process or how we can assist with your research needs, contact us today at info@mm-eye.com or use the form below to book a consultation.

Why get so hung up about hotel towels?

July 2024, by Damien Field

Recently, I’ve been doing a lot of international qualitative research. This has led me to travel widely across Asia, Australia, India, the Middle East and the Americas. (MM-Eye’s Ecologi carbon offsets have been working overtime to cover this)

Along with Starbucks and hand sanitiser, another ever-present during these trips was a little card in my hotel bathroom encouraging me to hang my towels up, use them another day, and save the environment.

Now, I don’t know about you, but at home, the towels get washed every week, so keeping them for 2-3 nights in a hotel is not a major hardship.

So, rather than chuck the towels into the bath and look forward to fluffy, neatly-folded fresh towels every day, I took to hanging them up.

Here’s where the problem started and where I get to the point. More often than not, I’d come back to my room (after a hard day of ethnos and groups) and discover that my limp-used towels had been replaced with fresh ones. On the odd occasion when I was in my room when room service called, they would see it as an affront to their hospitality not to provide me with clean towels despite my asking to keep my old ones.

This is a classic example of the Say Do gap within an organisation. The marketing department and operational team at HQ get together to devise a positive message for customers, endorsing eco credentials. A lovely customer message is created. Yet, operational staff at the coal face are not briefed, trained, and supported to deliver the product. The customer is left feeling perplexed and mildly irked. The business does not get the environmental (or financial) savings.

A small example, maybe, but one that speaks volumes about the challenges businesses face in converting good corporate intention into tangible environmental action – and the customer risks of failing to do so.

MM-Eye is a market research agency that is dedicated to delivering Insights That Power Positive Change, those nuggets of understanding about how customers want, expect and perceive brands to behave when it comes to the environment.

We’d love to hear more about your business, help you sharpen your plans for positive change and close the Say Do gap between your intentions and operational practices.

If you would like more information about the work we do helping businesses close the Say Do gap, explore the details of our latest Say Do Sustainability Study on our website. You can also contact us at info@mm-eye.com or use the form below to book a consultation.

HOW DOES LOCAL KNOWLEDGE DRIVE GLOBAL RESEARCH SUCCESS?

July 2024, by MM-Eye

When research agencies carry out global projects, local partners often remain the unsung heroes. Their important on-the-ground expertise is essential for a successful project. At MM-Eye, we recognise the instrumental role these experts play, particularly as we expand our qualitative projects into diverse regions such as Africa, Asia and the Middle East.

The way we conduct global research has evolved significantly over the past 15 years, moving away from a global top-down strategy toward more meaningful engagement with local teams. This evolution has been important in ensuring we provide our clients with insights that take account of the emotional and cultural fabric of each market, ensuring our research is globally consistent and locally relevant.

The Power of Local Expertise

Our partnerships with local researchers and agencies across various countries have enabled us to tap into deep cultural insights and consumer behaviours that would be otherwise inaccessible. These collaborations allow us to understand the unique characteristics of each market, from urban centres to rural areas, providing a comprehensive view that informs our clients’ strategies.

A Collaborative Approach

Some of our most important projects involve direct collaboration with local teams. These teams play a fundamental role in determining how our clients communicate with consumers in meaningful ways. We leverage these local insights to provide clients with insights to tailor marketing campaigns and reflect the specific needs of the markets they operate in, preferences, and cultural nuances.

We essentially balance universal brand values with market-specific opportunities, offering an edge in varied markets.

Voices from the Field

To bring these insights to life, we incorporate voices from the field— we work all over the globe, and our local partners in markets such as Africa, Asia, and the Middle East share their firsthand experiences and observations. Their invaluable contributions are important in adapting the relevance of our insights to specific markets, ensuring that our clients can make informed decisions that provide a global fit while being locally made.

Our Role and Perspective

At MM-Eye, we pride ourselves on our ability to integrate global consistency with local relevance. Our role is not just to gather data but to interpret it through the lens of local expertise, providing actionable insights that drive strategic decision-making. We believe that the future of global research lies in this collaborative partnership with local experts, allowing us to navigate the complexities of diverse markets effectively.

As we continue to expand our research initiatives in Africa, Asia and the Middle East, we remain committed to leveraging the invaluable expertise of our local partners. In embracing the power of local expertise, MM-Eye ensures that our clients understand and connect with their target audiences in meaningful ways.

If you are interested in learning more about our global research capabilities, contact us today at info@mm-eye.com or use the form below to book a consultation.

Are You Using Segmentation to Boost Your Business Insights?

July 2024, by MM-Eye

At MM-Eye, our journey to understanding consumers starts with understanding our client’s objectives. Often, this means delving into their markets and uncovering the diverse makeup of their consumer base. Whether grasping the nuances of sustainability engagement or identifying luxury consumer behaviours, segmentation is our key tool for driving deeper understanding and delivering actionable insights.

Why We Use Segmentation

Segmentation is important because it allows us to break down large, heterogeneous markets into smaller, more manageable groups. By doing so, we can identify specific consumer segments that share similar characteristics, behaviours, and needs. This enables businesses to understand the different facets of their market in a granular way, providing a clearer picture of who their consumers are and what drives them.

How Segmentation Provides Actionable Insights

Effective segmentation transforms raw data into meaningful, actionable insights. For instance, as part of our Say Do Sustainability Study (SDSS) study, we have analysed distinct consumer groups based on their engagement and attitudes towards sustainability. This segmentation highlighted critical differences in how consumers perceive and act on sustainability issues.

In identifying these distinct groups, businesses and brands can tailor their strategies to meet the specific motivations and needs of each segment, ensuring their initiatives are impactful and connect deeply with their target audience. For example, a segment that is highly engaged in sustainability may respond positively to eco-friendly product innovations and transparent corporate practices, while another segment might prioritise cost-saving measures that also happen to be sustainable.

MM-Eye Custom Segmentation Studies

At MM-Eye, we specialise in providing a comprehensive understanding of your market through advanced segmentation techniques. Here’s how we can assist your business:

We design our segmentation studies to your specific needs, whether you’re exploring consumer behaviour in sustainability, luxury, or any other area. We customise our approach to ensure that we capture the unique dynamics of your market.

MM-Eye Driving Actionable Insights

Our segmentation analysis offers deep insights that inform strategic decisions. We help you understand who your consumers are, what they value, how they behave, and why they make certain choices. Armed with our segmentation insights, you can develop more precise and effective marketing, product development, and customer engagement strategies. This targeted approach maximises your return on investment and enhances customer satisfaction.

Segmentation is a powerful tool that can unlock a deeper understanding of your market and drive more effective business strategies. At MM-Eye, we are dedicated to helping you harness this tool to its full potential. When you understand the distinct needs and motivations of your consumer segments, you can create more impactful and significant actions that drive success.

Ready to discover the power of segmentation? Contact us today at info@mm-eye.com or use the form below to book a consultation with us.